Frequently Asked Questions

WILL I NEED TO PAY ANY TAXES?

Sales Tax: 

Only items shipped to Arkansas in the USA will be charged for sales tax.  

Goods and Services Tax (GST):

Currently, no shoppers will need to pay GST. 

Value Added Tax (VAT): 

Currently, no shoppers will need to pay VAT.

 

WILL THEY FIT ME?

Likely not if you are a newborn or Bigfoot!! =P

Shoe sizes between 4-9.5 (US) or 35-44 (EUR) should fit comfortably. Even people close to this range should not have trouble wearing them.  The spandex allows for enough stretch.

Individuals with thicker calves have even sent us very thankful messages for finally finding a pair of socks that fit without tightness.

 

CAN I CHANGE MY ADDRESS OR ORDER?

Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order. 

 

 

OUT OF WHAT MATERIAL ARE THEY MADE?

Premium quality cotton (95%) for the warm and soft feel of each sock.

Spandex (5%) to acquire a wide range of fits offering the perfect stretch without feeling tight.

   

HOW SHOULD I WASH THEM?

Wash the socks gently with cold water and mild soap. Put a load of your dirty socks in the washing machine (separately from your other clothes). Set the machine to gentle, press start, and pour in mild laundry detergent to prevent fading, stretching, and other types of wear and tear. Turn them right side out.

 

WILL A SPECIFIC DESIGN COME BACK? 

Some styles will be sold out temporarily, while others are discontinued indefinitely. 

Customers have different taste in color, so we do our best to have a variety of options for as many styles as possible.

 

WILL YOU BE OFFERING NEW DESIGNS?

Our supplier has great taste and a plethora of designs in the making and also currently available.  Rather than offering 100+ random options immediately, we are strategically choosing a small handful to introduce every month.

We eventually hope to create fully custom designed socks by our internal team.  We will first offer these at a discount to our newsletter subscribers while they are in development.  Once we receive the full inventory, we will ship the pre-orders and list the remaining at full price.

Everything is currently in development and has no set schedule.  Stay posted by subscribing to our newsletter.

 

WHERE ARE YOUR FACTORIES LOCATED?

Our main supplier is located in Shanghai.  Energetic workers in the sweat-free factories eagerly weave our favorite designs and offering new ones for our store. 

We are looking at locating another trusted supplier here in America to offer diversity and faster affordable shipping.

  

WHERE IS THE STORE BASED?

We are only located on the interwebs.  We do not have a storefront.

Sockability originated in Barcelona, Spain, but the vision now lives in the United States of America. 

We will continue to offer socks worldwide!

 

 

For further questions please ask our support team - Contact us